Policy Note:

Notes for candidates on the submission of Enquiries on Results (EOR)

You can choose to undertake an Enquiry on Results – which means having your IELTS test re-marked. You must make this request within six weeks of your test date. Your test will be sent to the head office of British Council or IDP: IA for re-marking by Senior Examiners.

You can choose to have one or more parts of your test re-marked. The fee is the same regardless.

You will be charged a fee as determined by the Test Partners. You will receive a full refund if your result is changed to a higher band score.

The re-mark is done by trained Clerical Markers and senior examiners employed by British Council and IDP: IA.

British Council / IDP: IA Head Office will notify your test centre of the re-mark result. Your result will normally be available in 2 to 21 days, depending on several factors including the number of sections requested for remark. If you have not received a response after 28 days, please contact your test centre.

You will receive an EOR letter stating your final result status. You will be required to return your previously issued Test Report Form if your result is changed before a new one can be issued. You should make all enquiries regarding the progress of your re-mark to your original test centre